Client Advisor - Milan

Job title: Client Advisor - Milan

Reports to: Store Manager - Milan

Location: Via Sant’Andrea 16 20121 Milano.

Contract Type: Permanent 

Hours: Full time, 40 hours per week

Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. 

Job Purpose: The Client Advisor will build relationships with customers and maximise sales opportunities, while maintaining the store in terms of image, product, and operations, and delivering the J.W. Anderson customer experience.  

Main Responsibilities

Sales:

• Achieve individual objectives and contribute to the achievement of store targets.

• Strive to always increase brand and product knowledge.

• Master selling skills to satisfy customer needs.

• Take action to maximize the sales opportunity on all categories

Client Management:

• Provide outstanding one-to-one customer service to all clients

• Build and maintain loyal clients by being proactive in customer data collection and management.

• Act as brand ambassador to build relationships with new customers and VIP clientele.

• Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.

• Solve customer complaints professionally and positively, always offering follow-up.

CRM:

• Capture customer data all the time.

• Proactively take possible actions to maintain a long-term relationship with customers.

• Participate in the organization of In-store and promotional events

Operations:

• Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).

• Remain in compliance with operational and company policies and procedures.

• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Skills and Experience:

• Proven experience working in a luxury fashion retail environment.

• Keen interest in all aspects of fashion, passionate about all elements related to this world including   knowledge on upcoming trends.

• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.

• Strong teamworking and relationship skills.

• Organisation and problem-solving skills.

• Strong verbal communication skills.

• A positive, outgoing, high-energy personality able to thrive within a high-paced environment and be able to multi-task.

JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. 

Should you require any reasonable adjustments to take place in this recruitment process, please contact isabelle.cran@jwanderson.com. Please send your applications directly to julien.autissier@jwanderson.com