Job Description

The Logistics & E-commerce Coordinator plays a critical role in ensuring the seamless movement of goods across France, the UK, and the EU. This role is responsible for managing all logistics operations, customs compliance, and e-commerce fulfilment activities with precision and efficiency. The successful candidate will be a key contributor to operational excellence, supporting our stores and online channels while upholding the highest standards of compliance, service, and sustainability.

Key Responsibilities:

• Organise and monitor all import/export shipments across the UK and France/EU.
• Ensure secure, timely, and cost-effective deliveries of finished jewellery, diamonds, e-commerce orders, and packaging/VM.
• Instruct carriers on appropriate customs regimes and maintain expert knowledge of Incoterms.
• Support France stores with shipments to the UK Head Office.
• Maintain accurate and up-to-date logistics records and trackers.
• Review and process logistics invoices in SAP.
• Oversee the hallmarking process in coordination with stores and carriers.
• Manage customs declarations with carriers, ensuring accuracy and compliance.
• Maintain expert-level knowledge of French Incoterms and customs procedures.
• Ensure full regulatory compliance for jewellery, stones, and precious metals.
• Act as the primary contact for customs agents and brokers.
• Produce regular reports on logistics performance, costs, lead times, and issues.
• Identify and implement continuous improvement opportunities in cost, sustainability, and efficiency.
• Pick and pack products from stores for France e-commerce orders.
• Collaborate with customer service to manage returns, after-sales queries, and tracking issues.
• Conduct quality control checks on sales and returned products.
• Maintain and update the e-commerce sales tracker.

Qualifications

What You'll Do

• Act Like an Owner: Take full responsibility for logistics and e-commerce operations, ensuring alignment with business goals and customer expectations.
• Create Clarity: Define clear processes and standards for logistics and e-commerce fulfilment. Communicate effectively with internal and external stakeholders.
• Empower Teams: Collaborate with store teams, customer service, and carriers to ensure smooth operations and a high-performance culture.
• Succeed Together: Build strong cross-functional relationships to deliver seamless logistics and e-commerce experiences.
• Challenge Conventions: Continuously seek innovative solutions to improve logistics efficiency, reduce costs, and enhance sustainability.

Who You Are

• Proven experience in logistics, supply chain, or e-commerce operations, preferably in luxury retail.
• Strong knowledge of customs regulations, especially French Incoterms and EU/UK trade compliance.
• Strong communication skills in French and English.
• Detail-oriented with excellent organisational and problem-solving skills.
• Proficient in SAP and Microsoft Office; experience with logistics tracking tools is a plus.
• Proactive, accountable, and committed to continuous improvement.
• Passionate about delivering exceptional service and operational excellence.
• Values innovation, efficiency and a client-first approach.
• Committed to fostering a positive and inclusive work environment.
• Consistently striving for excellence and continuous improvement.
• Celebrates achievements, learns from challenges and contributes to a positive work environment.

Additional Information

• A great working environment
• The opportunity to develop your skills within a growing company
• Staff discount
• We offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Exceptional benefits package

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group's people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Employee Referral Scheme. Referral incentives are applicable to De Beers Group internal employees only.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications

This listing will be closed as soon as sufficient applicants have been received.

#LI-SB4