Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Sales Coach for Korea, you will inspire, train, and develop retail teams in sales and service excellence, ensuring we deliver an unrivalled experience to every client. Your mission is to elevate the client experience, drive sales, and enhance KPIs in your market by educating, coaching, and developing store teams in selling skills, service excellence, product knowledge, and clienteling.

This role is part of the Commercial department. You report to the Regional Head of Retail, with a dotted reporting line to our Global Sales Training & Clienteling Manager and Global Retail Director. Your team consists of both the retail teams and the Sales Training & Clienteling team.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

You will play a vital role in

• Drive sales and KPI performance by coaching, training, and developing store teams within our studios in selling, service, and product.
• Partner with Retail Management to identify and address sales opportunities on shop floor.
• Proactively design and execute quarterly action plans with store teams to improve KPIs and sales results.
• Secure excellent and consistent service across your markets according to Acne Studios Full Treatment through your shop floor presence and action plans.
• Follow up on Client Experience Evaluations in your market and enhance the performance with your training plan.
• Be a key driver of the company's clienteling strategy to recruit, retain, and grow clients.
• Cultivate and elevate relationship-building skills and behaviors in store teams.
• Roll out clienteling tools as needed to drive successful adoption and business impact.
• Plan and execute trainings, workshops, and coaching sessions (focus on in-store and virtual trainings).
• Develop Store Manager training, coaching, and feedback competencies.
• Be a role model on shop floor to motivate and inspire our sales teams to improve results and performance.
• Develop the company's sales and service processes, training content, and tools.
• Own and ensure adoption of the company's training platform, from onboarding to ongoing development.
• Recommend and develop local adaptations of training content when necessary.
• Stay informed on competitive landscape, service, clienteling, and training innovations.
• Embody the company values in everything you do, on and off shop floor.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Strong commercial mindset - results oriented profile with the ability to motivate and inspire others.
• Service minded with a client-centric approach.
• Excellent communications and organizational skills.
• Strong remote management skills
• Alignment with Acne Studios company values: we strive for excellence, we get things done, we are one team, we care.

Specific experience and knowledge for this role:

• Solid background/skills or experience in a similar role in a luxury brand.
• Technical knowledge of training design and adult learning principles.
• Experience working with clienteling sales for 3+ years.
• Microsoft Excel, Word, Powerpoint, and Outlook literate (to a high level)
• Fluent in English

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.