Stock & Fulfilment Manager

Maharishi is seeking a highly organised and proactive Stock & Fulfilment Manager to lead stock operations. This role plays a pivotal part in managing the flow of stock across physical retail and eCommerce, with a strong emphasis on inventory control, order fulfilment, and back-of-house organisation. The ideal candidate will thrive in a fast-paced retail environment, ensuring efficient processing, high accuracy, and best-in-class stockroom operations.

Key Responsibilities

• Oversee and manage the end-to-end fulfilment of all online orders, ensuring timely and accurate processing in line with company standards.
• Lead the booking in of deliveries from suppliers and other stores, ensuring products are accurately received, labelled, and uploaded to the inventory system across all branches.
• Monitor and resolve stock discrepancies, performing detailed investigations and liaising with relevant departments to maintain inventory accuracy and integrity.
• Develop, implement, and enforce robust Stock Control Procedures, ensuring compliance across all back-of-house operations.
• Conduct and manage regular stock takes, cycle counts, and discrepancy checks to maintain accurate stock-on-hand levels and optimise stock availability.
• Coordinate preparation of stock for the sales floor, ensuring all items are steamed, barcoded, and merchandised efficiently to support commercial performance.
• Maintain exceptional organisation, cleanliness, and compliance of all back-of-house areas in accordance with Retail Procedures and Health & Safety standards.
• Identify and report any product quality issues to relevant teams, supporting resolution and minimising impact to customers and commercial performance.
• Motivate, lead, and support the Stockroom Team in achieving accuracy, speed, and efficiency, while contributing to wider store performance targets.
• Collaborate with retail, visual merchandising, and customer service teams to ensure stock is aligned with store campaigns, events, and promotions.
• Support store management with operational requests including stock checks, fulfilment analysis, and event preparation.
• Manage third party warehousing partner for occasional high velocity missions, such as bulky quick strike footwear releases.
• Provide cover for the Wholesale Warehouse Manager during periods of annual leave, ensuring continuity of operations and maintaining established standards.
• Recruit and manage freelance staff where required in peak sale periods.

Key Skills & Qualifications

• Strong experience in stockroom or inventory management, ideally in a multi-channel retail environment.
• Proficient in inventory systems (eg, NetSuite WMS) and stock processing workflows.
• Excellent attention to detail with a methodical and organised approach to work.
• Effective communicator, capable of working across multiple departments.
• Self-motivated, adaptable, and able to prioritise effectively in a fast-paced, high-volume environment.
• Enthusiastic team leader with the ability to motivate and develop others.
• Committed to high standards and continuous improvement in fulfilment and stock control processes.
• Physically capable of handling deliveries and manual stockroom tasks when required.

Benefits

• A pension scheme with Nest.
• 33 days holidays.
• Additional holidays for length of service.
• Seasonal clothing allowance.
• Generous product discount.
• Bike2Work scheme.
• Cycle to work with Forest Plus.
• Staff pantry.