Hostess & Membership Sales Support

COMPANY

By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, and Milan. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.

About the job 

We are looking for an enthusiastic, client-focused individual to join our London team as Hostess & Membership Sales Support during our showroom events. This is a supporting role, ideal for someone confident, well-presented, and eager to gain experience in luxury retail and event environments. 

You will work closely with our lead Hostess and Membership Team, to help create a seamless guest experience - from welcoming clients at the entrance to supporting on-site membership sales. 

Key responsibilities 

Guest Check-In:

• Efficiently scan and check-in guests at the entrance of the event venue
• Greet each guest with warmth and professionalism, creating a welcoming first impression
• Verify the identity of clients and ensure access is granted only to eligible invitees
• Assist with crowd management and maintain a smooth flow of guest entry, even during high-traffic periods

Client Assistance & Membership Promotion:

• Provide excellent customer service to guests, addressing any enquiries or concerns with professionalism and patience
• Ensure guests have a positive experience by offering assistance and guidance when needed
• Support the membership sales team by helping introduce our membership offers to guests

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Professional and well-presented, with strong people skills
• Friendly and confident when speaking with clients
• Calm and dependable in a fast-paced environment
• Reliable, punctual and a strong team player
• Fluent in spoken and written English. Knowledge of other languages is a plus