Overview

The Regional Director is accountable for leading a defined network of retail stores and Store Managers/Directors through inspiring hands-on management and coaching as well as strategic business leadership. This role is responsible for developing and elevating the presence and positioning of the brand, achieving sales targets and other business KPIs, delivering exceptional client experiences, optimizing retail operations, and enhancing the organization's talent. This position reports to the Vice President of Retail.

Your Impact

Leadership

• Build trustworthy and collaborative working relationships with store leaders through qualitative and consistent one to ones and store visits.
• Support store leaders with consistent coaching, identify their development needs, and utilize key business partners to elevate their performance.
• Understand and analyze competition, local environments and market trends and ensure business strategies are developed to maximize the opportunities.
• Maintain a pulse on talent in all markets, and support store leaders with talent mapping and calibration to build a strong local network and establish an external talent bench.
• Establish and maintain productive relationships with department stores and malls where Moncler has a presence.
• Mitigate risks and legal exposure for Moncler by ensuring all Company policies and procedures are communicated and adhered to. Partner with relevant business partners as necessary.

Team Management and Development

• Cultivate a work environment that is diverse, equitable, and inclusive, and ensure that the uniqueness of each employee is respected, thus offering all employees the means to find their place and thrive.
• Ensure all stores consistently deliver the Moncler Client Promise and the Loop, to all clients, through the Moncler Way.
• Proactively drive recruitment efforts with store leadership and HR/Talent Acquisition to attract and recruit best-in-class talent in a timely manner.
• Champion a performance and accountability culture at all levels, and maximize each FTE by leveraging all available performance management tools, in partnership with Employee Relations and HR.
• Collaborate with the Field Training Manager and HR to proactively identify training needs and ensure all training initiatives are effectively implemented across all stores (on boarding, Morning Briefs, product training, new store opening Induction, leadership development programs etc.).
• Ensure monthly touch base and the annual performance appraisal and succession planning reviews are leveraged to set clear objectives, manage performance, and create development plans for talent to solidify internal career growth and succession plans.
• Work with store leaders to strategically manage scheduling optimization; match to traffic and regularly analyze the workforce and business to ensure the right team structure, front of house vs. back of house split, and FT/PT ratio.

Client Development

• Cultivate a client centric environment, centered around relationship development, retention, and sales contribution.
• Monitor Client Involvement and growth by store, to ensure clients are progressing up the client pyramid, and are actively engaged.
• Animate Moncler's Client Development strategy by providing stores with clear objectives, driving key Client Development KPIs through structured tracking, and supporting stores with action plans based on data analysis.
• Partner with Regional Client Development Manager and Field Training Manager to ensure unique training and development needs of each store, and guarantee ROI where expected.
• Align with local charities, tied to existing clients to engage, prospect, and gain new clients.
• Explore initiatives and propose new ideas to recruit clients and maximize the local market potential.

Business Development

• Closely monitor and analyze sales performance in all stores and ensure stores and employees receive relevant yet challenging goals.
• Collaborate with the VP of Retail and store leaders to develop ambitious business plans that drive sales.
• Ensure brand positioning in terms of image and presentation in the local market is consistent with the brand's vision, strategy, and identity.
• Partner closely with the Merchandising and Planning/Allocations teams to ensure that all stores have the right product, in the right place, at the right time through market relevant assortments and availability to achieve sales goals.
• During regional weekly conference calls, weekly touch bases, and boutique visits, cultivate and foster an understanding of The Moncler Loop; The Moncler Way and Absolute Actions, by directly engaging with clients on the sales floor, and observing shopping behaviors, as well as Client Experience Manager, Client Advisor, and client dynamics.
• Ensure that all store team members are well informed and up to date with product knowledge, product use, and are utilizing all available tools.
• Communicate corporate strategy and relevant business information through inspiring team meetings and one to ones.

Retail Operations

• Collaborate with the Regional Operations team to ensure optimum operational performance of the store network.
• Streamline retail operations activities and procedures to ensure that they are efficient.
• Safeguard the physical security of clients, employees, and company assets.
• Partner with the corporate visual merchandising team on Market specific adjustments to drive a positive client experience and sales performance.
• Ensure that all stores are trained and compliant with all basic inventory management/movement/receiving processes.
• Partner with Regional Operations Manager to run bi-annual stock effectively and systematically-takes / inventory audits.
• Partner with Regional Repairs and Maintenance Manager to follow-up with all pending store maintenance issues to ensure employee and client safety while also up keeping store standards.
• Collaborate with Regional Operations, Human Resources, Asset Protection, and other cross functional departments to ensure the adherence of all Company policies and procedures.
• Ensure grooming guidelines are communicated and implemented.

Financial Performance

• Responsible for providing input for annual budget reviews, monthly staff cost and performance reviews and developing strategies to achieve financial targets.
• Ensure internal control procedures are implemented and closely monitored.
• Develop a culture of financial accountability, ensuring operating budgets are respected.

Qualifications

Travel

• Average of 75% of the time.

Education

• Bachelor's Degree in Fashion Merchandising, Business Management, or relevant field. In lieu of a degree, relevant years of experience is acceptable.

Work Experience

• Minimum 10 years of progressive retail management experience, with at least 5-7 years in a multi-door capacity.
• Luxury retail experience required.

Core Skills & Attributes

• Proven ability to build, lead, and develop high-performing teams.
• Strong cultural intelligence with the ability to navigate and respect diverse backgrounds across clients and employees.
• Client-centric mindset with exceptional relationship-building skills.
• Skilled at articulating and managing vision and purpose to align teams and drive impact.
• Inspires and leads change with confidence and empathy.
• Strong business acumen and strategic agility; skilled in driving sales, optimizing costs, and maximizing profitability.
• Analytical thinker with the ability to interpret data and translate insights into action.
• Results-oriented while upholding the highest standards of ethics and quality.
• Agile and innovative, with a proactive approach to problem-solving and change.
• In-depth understanding of market dynamics, competitive landscape, and industry trends.
• Polished communicator with the ability to influence at all levels, both internally and externally.
• Operationally focused with a commitment to efficiency and process excellence.
• Technologically proficient, with strong command of Microsoft Office tools (e.g., Word, Excel, Outlook).

ADDITIONAL INFORMATION:

For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $188,000 to $240,000 per year.

In addition to competitive pay,   the hired candidate will also be eligible for an annual bonus, and a comprehensive benefits package including   medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.

The position requires approximately 4 days per week in the field with eligibility of one remote workday per week. The Moncler Corporate Office is in the heart of Soho, Manhattan.

Moncler Group is an equal employment opportunity employer.