CUSTOMER SERVICE TEAM MEMBER

Duties and Responsibilities:

• Act as a brand ambassador for Réalisation, by being the primary contact with customers
• Enhance the customer's experience with the brand throughout their purchase journey
• Manage all communication with Réalisation customers via email, and online communication channels
• Assisting with product and service enquiries as well as order placement, monitoring order status, returns and exchanges processing
• Prioritise and provide timely responses to all customer service, product and order related enquiries that are received
• Liaise with warehouse staff, to fulfil orders and solve customer enquiries
• Assist with the use online fraud management tools on our websites and payment gateways
• Work closely with the Realisation team to ensure alignment between customer expectations and solutions being delivered
• Ensure all systems and processes are followed and executed
• Maintain collaboration with the broader team to ensure a flow of information and key customer insights
• Prepare any reports or information to share with senior management as may be required
• Assist where needed, to support the business and day to day operations

About you:

• A genuine passion for the brand and brand ethos
• Exceptional organisational skills and ability to prioritise tasks
• A strong attention to detail
• Experience providing excellent customer service
• Excellent verbal and written communication skills
• Excellent investigative skills
• Flexible and proactive, able to work in a fast-paced environment with a can-do approach
• Ability to excel in an autonomous and remote working environment
• Experience in luxury women's fashion or retail (preferred)

Please send your CV through to: comejoinus@realisationpar.com