Senior Sales Assistant – Luxury Retail

Job Title: Senior Sales Assistant – Luxury Retail

Location: South Audley Street

Position Type: Full time

Reports To: Store Manager

Job Summary:

As an Senior Sales Assistant at ERDEM at South Audley Street, you will play a pivotal role in delivering an exceptional luxury shopping experience. Your primary focus will be to provide personalised service to clients, with an emphasis on managing and expanding the client book to build lasting customer relationships. You will offer expert guidance on our ready-to-wear collections, ensuring that every client’s experience is tailored, memorable, and aligned with the brand’s standards of excellence. A minimum of 2-3 years of experience in the RTW sector, is required to support your success in this role, allowing you to contribute meaningfully to our team and uphold the brand’s prestigious reputation.

Key Responsibilities:

Client Relationship Management:

• Proactively engage with clients to understand their preferences, style, and needs, ensuring a highly personalised shopping experience.

• Maintain and update client books meticulously, recording detailed client profiles, preferences, purchase history, and special notes.

• Build and nurture long-term relationships with clients, emphasising loyalty and trust.

• Regularly follow up with clients through personalised emails, calls, and messages to inform them of new collections, exclusive events, and special offers.

Sales and Product Expertise:

• Deliver exceptional sales service by showcasing in-depth knowledge of the ready-to-wear collection, including fabrics, fit, craftsmanship, and styling.

• Assist clients in selecting items that align with their style and needs, providing personalised recommendations and styling advice.

• Upsell and cross-sell products when appropriate to maximise sales while ensuring client satisfaction.

Client Book Development:

• Actively grow the client book by identifying and engaging potential high-net-worth clients.

• Ensure accurate and up-to-date client information is recorded in the system after each interaction.

• Utilise client book data to anticipate client needs and personalise future interactions effectively.

Store Presentation and Merchandising:

• Ensure the sales floor and displays are impeccably maintained, reflecting the luxury image of the brand.

• Keep the ready-to-wear section organised, clean, and visually appealing always.

• Participate in visual merchandising updates and ensure the presentation aligns with seasonal campaigns and brand standards.

Event Participation and Execution:

• Support and participate in in-store events, private client viewings, and exclusive launches.

• Assist in the planning and execution of client-focused events, ensuring all guests receive outstanding service.

Team Collaboration:

• Work closely with the sales team and other departments to ensure a seamless client experience.

• Share client insights and feedback with management to help enhance service quality and product offerings.

Qualifications:

• Previous experience in luxury retail, preferably in ready-to-wear fashion.

• Proven track record in sales and client relationship management.

• Exceptional communication and interpersonal skills.

• Strong attention to detail and organisational skills.

• Passion for fashion, luxury retail, and delivering outstanding client experiences.

• Ability to work flexible hours, including evenings and weekends, as required.

• Fluency in Arabic is a plus, enabling the ability to communicate effectively with a diverse clientele.